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Drum BSS

Business Type: Technology

Industry: Cloud-Based Back-Office Support

Region: United Kingdom

Integrations: Capsule CRM, DEAR API, WMS, XERO



DEAR now forms the backbone of the business operations.


Drum BSS Brings Inventory Management to a Small Team, Building Confidence and Achieving Results

Drum BSS had a fantastic product, but the company and its leader, Dave Smith, had substantial issues. The company was unable to realistically scale their efforts, and a lack of confidence from staff eroded morale. After integrating DEAR inventory management, Smith and his team were able to come to terms with- and resolve- some rather corrosive backend management dilemmas.

“Using DEAR has brought more confidence to the business and staff that lots more business can be handled, leading to a push for more sales.”

* Implementation of DEAR was part of a business process improvement project run alongside other improvements.

* Overall, the most impactful solution was the in-house integration overall.

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