6 Warehouse Safety Tips That Protect Employees and Boost Productivity

Keep your people safe and happy with these warehouse safety tips.

Keep your people safe and happy with these warehouse safety tips.

What matters more to you in your warehouse, safety or productivity?

Hopefully both, right?

Unfortunately, many managers disregard basic warehouse safety tips in order to achieve marginal productivity gains.

Not only will this practice lead to reduced productivity as a result of increased injuries or accidents, but it’s unsustainable long-term.

If you value increased productivity, then you should equally value warehouse safety. The safer your warehouse, the easier it will be for your employees to work harder, smarter, longer, and better.

To get the boost in productivity you want without cutting corners and putting your employees (and business) at risk, check out our actionable list of warehouse safety tips below that you can use today.

6 Warehouse Safety Tips

This isn’t an exhaustive list of recommendations, but you can use it as a simple warehouse safety checklist to get started, and add additional items in the future as you see fit.

Train Your Employees on Proper Warehouse Safety Practices

Without well-trained staff, the rest of the tips on this list won’t matter. Accidents occur more often when an employee doesn’t know what they’re doing than when a sign isn’t posted in the right area.

For that reason, warehouse safety training for employees should be your top priority.

All new employees should be given extensive training the moment they’re hired. All existing employees should receive periodic training to refresh their memories and maintain a strong culture of workplace safety.

All managers and supervisors should be reevaluated on their knowledge of basic safety procedures to ensure they’re setting a good example for the rest of your workforce.

Ensure Employees Use Warehouse Safety Equipment

All employees, managers, and supervisors should wear proper protective equipment (PPE) at all times – regardless of how minimal or extensive your PPE may be.

In addition to wearing PPE, all employees should use the appropriate equipment for their particular job. Items that are too heavy should always be lifted with forklifts or hydraulic dollies, for example.

Even if your employees are well-trained, they could still severely injure themselves if they’re not wearing proper safety equipment.

Post Warehouse Safety Procedures and Emergency Procedures in Visible Areas

To eliminate any excuses for not following warehouse safety procedures or wearing PPE or operating the right equipment, you should post your safety policies and procedures in visible spots throughout your warehouse.

You might even consider posting warehouse safety tips and lists like this, as a constant reminder to your employees to practice safety above everything else.

Posters could describe proper lifting techniques, how to handle hazardous materials, how to operate specific machines, etc.

If accidents or emergencies occur, there should be clear instructions posted around the warehouse directing employees on what to do in that situation.

For example, you should hang posters that direct employees to the nearest eyewash stations, first aid kits, fire extinguishers, emergency exits, and so on.

You should never rely on your employees memories in an emergency. Instead, make sure all safety and emergency procedures are clearly visible throughout your warehouse.

Provide Essential Safety Amenities to Your Employees

These warehouse safety tips are designed to reduce the instance of an accident or emergency as much as possible.

To that end, your warehouse should be designed to be as safe as possible. Here are a few warehouse layout safety tips to keep in mind:

  • Separate forklift traffic from pedestrian traffic when possible to avoid collisions or falling loads
  • Ensure bright lights are positioned throughout your warehouse to guarantee clear vision whenever employees are working
  • Design workstations and equipment to be as ergonomic as possible to minimize lifting, turning, bending, or any other strained movements
  • Install guardrails and stair steps that grip footwear to reduce slips or falls

Conduct a Safety Audit of Your Equipment and Facility Regularly

Putting warehouse safety tips into practice is the easiest part of making your warehouse safe.

The hard part is maintaining safety procedures long-term. To do that, you have to conduct regular safety audits.

These audits should be performed on your machinery and equipment along with your employees.

Daily, weekly, and monthly safety checkups are necessary to identify potential hazards or unsafe working conditions.

Here are a few things to make sure of in your regular safety audits:

  • Stationary equipment is working properly
  • Warehouse vehicles are well-maintained and ready for use
  • Walkways are free of clutter or boxes
  • Spills and other messes are cleaned up
  • Stray cords are neatly put away
  • Cracks or pits in the flooring are filled or sealed
  • Lights are all working
  • Employees are wearing and using their PPE

Comply with Established Warehouse Safety Rules and Regulations

There are many workplace safety standards and regulatory bodies, both voluntary and mandatory, that exist to maintain the safest business practices.

Violating any of the voluntary standards could result in future accidents and lost productivity, while violating any of the mandatory standards could cost you tens of thousands of dollars in fines.

To give you an idea of the standards most businesses usually violate, here are OSHA’s top 10 most frequently cited standards:

  1. Fall protection
  2. Hazard communication standard
  3. Scaffolding
  4. Respiratory protection
  5. Control of hazardous energy (lockout/tagout)
  6. Ladders
  7. Powered industrial trucks
  8. Machinery and Machine Guarding
  9. Fall Protection
  10. Electrical

To keep your warehouse as safe as possible (and avoid unnecessary fines) then make sure your facility conforms to the latest standards according to the institutional bodies governing safety practices in your industry.

Beyond Warehouse Safety Tips

Like we mentioned before, these warehouse safety tips are designed to get you started on the path to a safer warehouse – there are many more things you can do to prevent accidents and protect your employees.

But hopefully this list does provide some good ideas for you to implement immediately as you move forward in identifying other ways to ensure proper warehouse safety.

For more tips on warehouse optimization in general, check out our articles on effective warehouse layout design and best practices when receiving inventory.

And if you’d like to better manage the most important thing in your warehouse – your inventory – then find out how DEAR Inventory can streamline your business today.

Let DEAR Inventory Optimize Your Business

From real-time inventory tracking to accurate customer demand forecasts, DEAR Inventory provides the tools you need to grow your business without worrying about day-to-day administrative tasks. If you’re ready to swap headache-causing spreadsheets for productivity-boosting software, then DEAR Inventory is right for you.

Start your free 14-day trial of DEAR Inventory today!

Try DEAR for Free

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7 Warehouse Organization Tips That Will Increase Your Productivity Today

Use these warehouse organization tips to supercharge your productivity!

Use these warehouse organization tips to supercharge your productivity!

Do you want to reduce accidents, boost productivity, and streamline your business?

Well, here’s how to do it:

Organize your warehouse.

From receiving to storing to shipping, the layout and flow of your warehouse will determine in large part how well your business operates.

We’ll help you get your warehouse in order and improve the speed and efficiency of your employees with the following 7 warehouse organization tips.

7 Warehouse Organization Tips

Re-evaluate Your Warehouse Layout Design

Your Warehouse layout design is the bedrock of warehouse organization.

Without it, you won’t be able to optimize the rest of your warehouse.

Here are 3 major principles to keep in mind when planning (or updating) your warehouse layout:

  • Flow – meaning the uninterrupted movement of materials, people, and traffic within your building.
  • Accessibility – meaning every product and all products on pallets should be accessible by everyone, usually without the need to move one product to get to another.
  • Space – meaning the maximum warehouse space you can afford, taking into consideration storage, stock, offices, working areas, empty pallet storage, battery charging, etc.

Use Warehouse Racking Organization

Warehouse racking organization is a method of storing your inventory vertically instead of horizontally, such as on pallet racks.

This is a cost-effective way to maximize your warehouse space if you carry a lot of inventory or if you have a small warehouse and can’t afford to buy more space.

Vertical racks also allow you more space on the ground for forklifts and other trucks to easily maneuver around your warehouse, as well as more space for additional employee work areas and safety stock inventory.

Use ABC Analysis to Set Up Warehouse Inventory

ABC analysis of inventory is a method of sorting your inventory into 3 categories according to how well they sell and how much they cost to hold:

  • A-Items – Best-selling items that don’t take up all your warehouse space or cost
  • B-Items – Mid-range items that sell regularly but may cost more than A-items to hold
  • C-Items – The rest of your inventory that makes up the bulk of your inventory costs while contributing the least to your bottom line

ABC analysis of inventory is one way of applying Pareto’s 80/20 principle. The bulk of your profits will usually come from about 20{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3} of your total inventory.

After grouping your inventory into ABC categories, arrange your pick and pack area in a way that gives your employees the easiest access to A SKUs, then B SKUs, and finally C SKUs.

Keep Your Warehouse Clean

The more clutter in your warehouse the higher the likelihood of safety hazards and accidents, in addition to reduced productivity.

More than that, a disorganized and dirty warehouse could lead to obsolete inventory – raising your cost of inventory.

An orderly warehouse, on the other hand, will increase your efficiency and throughput, while potentially improving your lead times.

Label Warehouse Inventory

Your employees shouldn’t have to rely on memory when searching for items in your warehouse. Every SKU in your inventory should be clearly labeled for easy identification.

Keep your labeling consistent for every item (i.e. always label the bottom right corner of boxes) and include all the necessary information on every label, such as:

  • Product name
  • SKU
  • Color
  • Size
  • Date
  • Etc.

Also, consider using RFID barcodes for quick scanning and easy stocktaking.

Make Receiving Inventory Easy

Receiving inventory effectively is one of the key warehouse management tips because it sets the tone for the rest of your warehouse and inventory processes. If you screw it up, everything else will be screwed up with it.

Here are a few ways you can improve inventory receiving:

  • Optimize your receiving space by providing the proper tools and enough space to allow your employees to sort and store incoming inventory.
  • Keep your receiving space clean and organized by removing clutter and putting every tool away after using it.
  • Track inventory in real-time by implementing a perpetual inventory system in order to reduce miscounts, missing inventory, and incorrect shipments.
  • Monitor quality control by hiring a quality control manager to watch for mistakes, point out problematic procedures, and reduce the instances of inventory damage.
  • Unload received inventory quickly and safely by using the appropriate machines (i.e. forklifts and conveyor belts) and following clear safety procedures.
  • Avoid shipping the wrong items to your customers by verifying the goods received using metrics such as the description of goods, product code, batch tracking number, etc.

Regularly Review Your Warehouse Organization System

To continually improve your warehouse’s organization, you’ll need to continually review your warehouse operations.

From placement of equipment to flow of processes to effectiveness of policies, you should regularly verify that you’re maximizing your warehouse space and improving your employees’ productivity.

By formalizing a policy of “checking in” with your warehouse systems and organization, you’ll be able to quickly identify any problems in your processes that could harm your bottom line long-term if you don’t address them.

Bonus Warehouse Organization Tip: Use Cloud-Based Inventory Management

Cloud-based inventory management will help you keep your warehouse organized automatically.

You’ll be able to easily implement barcode technology, organize your inventory according to ABC categories or any other system, and know exactly where your items are for quick retrieval.

Plus, if you’re managing multiple warehouses and you can’t oversee all of them all the time, a cloud-based inventory management system delivers a bird’s eye view of each warehouse and its activities right to your computer, wherever you are in the world.

If you’re serious about warehouse organization, and you want to optimize its efficiency, then DEAR Inventory can help.

Warehouse Organization Simplified with DEAR Inventory

From real-time inventory tracking to accurate customer demand forecasts, DEAR Inventory provides the tools you need to grow your business while keeping it organized and efficient. It syncs with the best business apps (Xero, Shipstation, etc.) and it’s customizable to meet your needs whether you’re a wholesaler, manufacturer, or retailer. If you want Enterprise-level software at a fraction of the cost, DEAR Inventory is right for you.

Start your free 14-day trial of DEAR Inventory today!

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15 Inventory Management Techniques You Need to Use Today

Ever heard of a successful business that became successful while mismanaging its inventory?

We haven’t either. They don’t exist.

Sure, there are plenty of mammoth companies that mismanaged their inventories and lost billions after becoming successful. Walmart losing $3 billion because of out of stocks is a prime example of inventory mismanagement.

But if they want to continue being successful, they’d have to implement better inventory management techniques.

The same is true for you.

If you want to remain profitable and competitive (or get to this point in your business), then you need to know and use as many cost-saving and profit-boosting inventory management techniques and tools as possible.

You can’t afford not to.

To help you out, we’ve listed a variety of different techniques of inventory management. By the end of this post, you’ll be able to use at least a few of them to improve your business operations.

But before we get to the inventory management techniques, let’s quickly define inventory management itself.

 

What is Inventory Management?

Inventory management is a collection of tools, techniques, and strategies for storing, tracking, delivering, and ordering inventory or stock.

A large amount of capital, if not the majority of a company’s capital is wrapped up in their inventory.

For that reason, it’s incredibly important to control the coming and going of inventory as best you can to minimize losses and maximize profits – which is where inventory management techniques come into play.

 

Inventory Management Techniques

Below is a list of some of the most popular and effective inventory management techniques you can use to improve your business.

Economic Order Quantity

Economic order quantity is the lowest amount of inventory you must order to meet peak customer demand without going out of stock and without producing obsolete inventory.

Its purpose is to reduce inventory as much as possible to keep the cost of inventory as low as possible.

To help you calculate EOQ, here is the formula from Kenneth Boyd, author of Cost Accounting for Dummies:

Economic order quantity uses three variables: demand, relevant ordering cost, and relevant carrying cost. Use them to set up an EOQ formula:

– Demand: The demand, in units, for the product for a specific time period.

– Relevant ordering cost: Ordering cost per purchase order.

– Relevant carrying cost: Carrying costs for one unit. Assume the unit is in stock for the time period used for demand.

Note that the ordering cost is calculated per order. The carrying costs are calculated per unit. Here’s the formula for economic order quantity:

Economic order quantity = square root of [(2 x demand x ordering costs) ÷ carrying costs]

That’s easier to visualize as a regular formula:

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Q is the economic order quantity (units). D is demand (units, often annual), S is ordering cost (per purchase order), and H is carrying cost per unit.

 

Minimum Order Quantity

Minimum order quantity (MOQ) is the lowest set amount of stock that a supplier is willing to sell. If you can’t purchase the MOQ of a specific product, then the supplier won’t sell it to you.

The purpose of minimum order quantities is to allow suppliers to increase their profits while getting rid of more inventory more quickly and weeding out the “bargain shoppers” simultaneously.

A minimum order quantity is set based on your total cost of inventory and any other expenses you have to pay before reaping any profit – which means MOQs help wholesalers stay profitable and maintain a healthy cash flow.

 

ABC Analysis

ABC analysis of inventory is a method of sorting your inventory into 3 categories according to how well they sell and how much they cost to hold:

– A-Items – Best-selling items that don’t take up all your warehouse space or cost

– B-Items – Mid-range items that sell regularly but may cost more than A-items to hold

– C-Items – The rest of your inventory that makes up the bulk of your inventory costs while contributing the least to your bottom line

ABC analysis of inventory helps you keep working capital costs low because it identifies which items you should reorder more frequently and which items don’t need to be stocked often – reducing obsolete inventory and optimizing the rate of inventory turnover.

 

Just In Time Inventory Management

Just-in-Time Inventory Management is simply making what is needed, when it’s needed, in the amount needed.

Many companies operate on a “just-in-case” basis – holding a small amount of stock in case of an unexpected peak in demand.

JIT attempts to establish a “zero inventory” system by manufacturing goods to order; it operates on a “pull” system whereby an order comes through and initiates a cascade response throughout the entire supply chain – signaling to the staff they need to order inventory or begin producing the required item.

Here are some of the benefits of just-in-time inventory:

– Minimize costs such as rent and insurance by reducing your inventory

– Less obsolete, outdated, and spoiled inventory

– Reduce waste and increase efficiency by minimizing or eliminating warehousing and stockpiling, while maximizing inventory turnover

– Maintain healthy cashflow by ordering stock only when necessary

– Production errors can be identified and fixed faster since production happens on a smaller, more focused level, allowing easier adjustments or maintenance on capital equipment

 

Safety Stock Inventory

Safety stock inventory is a small, surplus amount of inventory you keep on hand to guard against variability in market demand and lead times.

Safety stock plays an integral role in the smooth operations of your supply chain in various ways.

Here are just a few:

– Protection against unexpected spikes in demand

– Prevention of stockouts

– Compensation for inaccurate market forecasts

– And a buffer for longer-than-expected lead times

You probably noticed that the benefits of safety stock are all tied to mitigating problems that could seriously harm your business.

That’s because without safety stock inventory you could experience:

– Loss of revenue

– Lost customers

– And a loss in market share

A safety stock formula is relatively straightforward and requires only a few inputs for calculation.

Here’s the formula we recommend using if you’re just starting out:

(Max Daily Sales x Max Lead Time in Days) – (Average Daily Sales x Average Lead Time in Days) = Safety Stock Inventory

 

FIFO and LIFO

FIFO and LIFO are accounting methods used to value your inventory and report your profitability.

FIFO (first in, first out) is an inventory accounting method that says the first items in your inventory are the first ones that leave – meaning you get rid of your oldest inventory first.

LIFO (last in, first out) is an inventory accounting method that says the last items in your inventory are the first ones that leave – meaning you get rid of the newest inventory first.

If you handle food inventory management or operate any business with perishable items, then you pretty much have to use FIFO. Otherwise, you’ll end up with obsolete inventory that you’ll have to write-off as a loss.

With that said, LIFO is a great method for non-perishable homogeneous goods like stone or brick. So, if you get a fresh batch of items like these, you don’t need to rearrange your warehouse or rotate batches since they’ll be the first ones out anyway.

 

Reorder Point Formula

A reorder point formula tells you approximately when you should order more stock – that is, when you’ve reached the lowest amount of inventory you can sustain before you need more.

Here’s the reorder point formula you can use today:

(Average Daily Unit Sales x Average Lead Time in Days) + Safety Stock = Reorder Point

This equation can help you stop being a victim to market spikes and slumps and instead, consistently order the right amount of stock each month.

 

Batch Tracking

Batch tracking is sometimes referred to as lot tracking, and it’s a process for efficiently tracing goods along the distribution chain using batch numbers.

From raw materials to finished goods, batch tracking allows you to see where your goods came from, where they went, how much was shipped, and when they expire if they have an expiration date.

What are the benefits of batch tracking?

– Easy and Fast Recall

Streamlined Expiry Tracking

– Improved Relationships with Suppliers

– Fewer Accounting Errors from Manual Tracking

 

Consignment Inventory

Consignment Inventory is a business arrangement where the consignor (a vendor or wholesaler) agrees to give their goods to a consignee (usually a retailer) without the consignee paying for the goods up front – the consignor still owns the goods, and the consignee pays for the goods only when they actually sell.

This inventory management technique creates a win-win partnership between suppliers and retailers as long as they’re both willing to share the risks – and rewards.

Pros for Vendors:

– New Markets

– Low Inventory Carrying Costs

– Direct-to-Retailer Shipping

Pros for Retailers:

– Lower Cost of Ownership

– Minimal Risk

– Improved Cashflow

 

Perpetual Inventory Management

A perpetual inventory management system is also known as a continuous inventory system.

Here’s how it works:

Perpetual inventory systems track sold and stocked inventory in real-time; they update your accounting system whenever a sale is made, inventory is used, or new inventory has arrived.

All of this data is sent to one central hub that any authorized employee can access.

These are the advantages of perpetual inventory:

– Proactive monitoring of inventory turnover

– Manage multiple locations with ease

– More informed forecasting

 

Dropshipping

Dropshipping is a business model that allows you to sell and ship products you don’t own and don’t stock.

Your suppliers – wholesalers or manufacturers – produce the goods, warehouse them, and ship them to your customers for you.

The process is simple:

– You receive an order

– You forward the order to your supplier

– Your supplier fulfills the order

Here are the benefits of dropshipping:

– Low startup costs

– Low cost of inventory

– Low order fulfillment costs

– Sell and test more products with less risk

 

Lean Manufacturing System

The Lean Manufacturing System, often referred to as lean manufacturing, lean production, or simply “Lean” is a system for maximizing product value for the customer while minimizing waste without sacrificing productivity.

This system originated in the Toyota Production System (TPS). There were 3 things TPS attempted to prevent:

– Muda –  Everything in your manufacturing process that creates waste or causes constraints on creating a valuable product.

– Mura – Everything that creates inconsistent and inefficient work flows.

– Muri – All tasks or loads that put too much stress on your employees or machines.

There were also 5 principles that every Lean manufacturing system adhered to:

1. Value – A company delivers the most valuable product to the customer.

2. Value Stream – Map out the steps and processes required to manufacture those valuable products.

3. Flow – Undergo the process of ensuring all of your value-adding steps flow smoothly without interruptions, delays, or bottlenecks.

4. Pull – Products are built on a “just-in-time” basis so that materials aren’t stockpiled and customers receive their orders within weeks, instead of months.

5. Perfection – Make Lean thinking and process improvement a core part of your company culture.

By minimizing or eliminating Muda, Mura, and Muri while adhering to the 5 principles, the proponents of Lean Manufacturing believe this inventory management technique can produce the highest-quality products while increasing your revenue and productivity.

 

6 Sigma

6 sigma, or Six Sigma is a data-driven process that seeks to reduce product defects down to 3.4 defective parts per million, or 99.99966{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3} defect-free products over the long-term.

In other words, the goal is to produce nearly perfect products for your customers.

By using statistical models, 6 Sigma practitioners will methodically improve and enhance a company’s manufacturing process until they reach the level of 6 Sigma.

The first and most-used method in Six Sigma is a 5-step process called DMAIC:

– Define

– Measure

– Analyze

– Improve

 – Control

The DMAIC process uses data and measured objectives to create a cycle of continuous improvement in your manufacturing methods.

While DMAIC is useful for improving your current processes, DMADV is used to develop a new process, product, or service.

DMADV stands for:

– Define

Measure

– Analyze

– Design

– Verify

The DMADV process uses data and thorough analyses to help you create an efficient process or develop a high-quality product or service.

Through intensive training, focused projects, and effective statistical analyses, 6 Sigma could save your business a lot of money.

Fortune 500 companies have saved an estimated $427 billion after implementing the 6 Sigma methodology, according to iSixSigma magazine.

 

Lean Six Sigma

Lean Six Sigma is the fusion of Lean Manufacturing with Six Sigma to create a complete system that removes waste and reduces process variation for streamlined manufacturing and optimal product output.

Lean Six Sigma primarily uses Six Sigma processes and methods as the backbone of the system – such as DMAIC and the belt system – to drive focused improvements in manufacturing while incorporating many techniques and tools from Lean to reduce wasteful steps and processes

 

Demand Forecasting

Demand forecasting is a process of predicting what your customers will buy, how much they’ll buy, and when they’ll buy it.

You can use informal methods such as guessing, or quantitative methods such as analyzing past sales data.

From production planning to inventory management to entering a new market, demand forecasting will help you make better decisions for managing and growing your business.

Here are some demand forecasting best practices:

– Create a repeatable monthly process

– Determine what to measure and how often

– Integrate data from all of your sales channels

– Measure forecast accuracy at the SKU, location, and customer planning level

– Maintain real-time, up-to-date data

 

The Inventory Management Tool That Puts These Techniques into Action

We’ve given you many inventory management techniques and tools but to make most of them work, and work well, you need cloud-based inventory management.

Software like DEAR Inventory can track, forecast, analyze, calculate, and control your stock in real-time, from anywhere in the world, regardless of how big or small your business is.

If you’re serious about upgrading, enhancing, and optimizing your inventory management, then DEAR Inventory is the tool for you.

Start your free 14-day trial today

A Simple Guide to the Lean Manufacturing System

The Lean manufacturing system is an effective way to reduce waste and boost profits.

The Lean manufacturing system is an effective way to reduce waste and boost profits.

Do you want to decrease waste and increase the quality of your products?

How about decreasing your cost of inventory and increasing your profit margins?

You’d probably like to boost your productivity too, right?

These improvements are usually hard to come by in manufacturing.

But companies around the world are reaping these benefits by implementing one proven manufacturing method…

The Lean manufacturing system.

We’ll show you what this system is, the key principles behind it, the major waste reductions you can expect from it, and the essential tools you’ll need to implement it.

By the end, you’ll have a firm understanding of Lean manufacturing and how it can transform your factory into an efficient powerhouse.

What is the Lean Manufacturing System?

The Lean manufacturing system, often referred to as Lean manufacturing, Lean production, or simply “Lean” is a system for maximizing product value for the customer while minimizing waste without sacrificing productivity.

One of the first major pioneers of “Lean thinking” (although he didn’t know it) was Henry Ford who was a major sponsor and promoter of the assembly line.

But Lean manufacturing as we know it today has its roots in the Toyota Production System (TPS), which was created by Taiichi Ohno and Eiji Toyoda in Japan between 1948 and 1975.

Before it was known as TPS, they simply called it just-in-time manufacturing.

There were 3 things the Toyota Production System attempted to prevent:

1. Muda

Muda is the Japanese term for “waste.” Muda is everything in your manufacturing process that creates waste or causes constraints on creating a valuable product.

According to the Lean Enterprise Research Centre (LERC), 60{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3} of all activities in manufacturing production add no value at all.

According to TPS, there are 8 wastes you should work to eliminate:

  1. Defects – The mistakes that require additional time, resources, and money to fix.
  2. Overproduction – When those who receive the output aren’t ready for it or don’t need it because workers continue to produce more unnecessarily.
  3. Waiting – When work has to stop because someone is overwhelmed, something broke down, you’re waiting for approval or materials, or because you’ve run out of something.
  4. Not utilizing talent – Under-utilizing peoples’ talents, skills, and knowledge (not part of the original TPS wastes, but is increasingly sighted as a waste by current Lean manufacturers).
  5. Transportation – Too much transportation, leading to increased costs, wasted time, and the increased likelihood of product damage and deterioration.
  6. Inventory excess – When there is supply in excess of real customer demand, which masks real production.
  7. Motion waste – Any excess movement, whether by employees or machines, that doesn’t add value to the product, service or process.
  8. Excess processing – Any task that is processed more than required

These 8 wastes can be remembered using the acronym DOWNTIME.

2. Mura

Mura is the Japanese term for “unevenness in operations.” Mura is everything that creates inconsistent and inefficient work flows.

An example of Mura would be if you stocked a truck with fewer pallets than it can hold for one trip and then stocked it with more pallets than it could adequately hold for a second trip – resulting in longer lead times.

3. Muri

Muri is the Japanese term for the “overburdening of people and equipment.” Muri is all tasks or loads that put too much stress on your employees or machines.

Muri can cause employee burnout – as in the case of having too much work to do and not delegating a portion of it to someone else.

Or, Muri can cause the total breakdown of a factory machine – as in the case of running production for too long or with too many products than is allowed by the standards of that machine.

By minimizing or eliminating Muda, Mura, and Muri the proponents of TPS and the Lean manufacturing system believe you can produce the highest-quality products while increasing your revenue and productivity.

We’ll take a look at the tools that help you prevent “unevenness in your operations” and stop “overburdening your people and equipment” in a moment, but first, let’s take a look at how the philosophy of TPS gave way to the 5 cornerstone principles of Lean manufacturing.

What Are the 5 Key Lean Manufacturing Principles?

In 1996, the book Lean thinking was published, forever solidifying a whole new way of manufacturing.

The authors – James P. Womack and Daniel T. Jones – distilled the lessons they learned from observing TPS down to 5 Lean manufacturing principles.

These 5 principles are still at the core of any Lean manufacturing system.

The 5 principles are:

1. Value

The first principle of Lean manufacturing is value, which says a company should deliver the most valuable product to the customer. Value is therefore determined by the customer, not the company or its managers.

2. Value Stream

The second principle of Lean manufacturing is value stream, which says that after you’ve determined the value you’re going to provide your customers, you should map out the steps and processes required to manufacture those valuable products.

In a Lean manufacturing system, you should actually draw out every step of your process, from raw materials to finished product.

The goal is to identify every step that doesn’t create value and find ways to eliminate those steps.

3. Flow

The third principle of Lean manufacturing is flow, which says that after you’ve eliminated most or all of the waste from your system you undergo the process of ensuring all of your value-adding steps flow smoothly without interruptions, delays, or bottlenecks.

4. Pull

The fourth principle of Lean manufacturing is pull, which says that products should be built on a “just-in-time” basis so that materials aren’t stockpiled and customers receive their orders in weeks, instead of months.

5. Perfection

The fifth principle of Lean manufacturing is perfection, which says that you should make Lean thinking and process improvement a core part of your company culture.

Lean is not a static system, it doesn’t work the same for all companies, and managers aren’t the only ones who implement Lean – employees play an active role in making companies Lean, too.

To make the Lean manufacturing system more concrete and less abstract, let’s look at a few tools you’ll need to implement Lean in your business.

What Are the Most Useful and Actionable Lean Manufacturing Tools?

To get rid of Muda, Mura, and Muri there are a variety of tools you’ll need to implement and learn how to use.

Here’s a short list of some of the most important tools in the Lean manufacturing system:

The 5S System

The 5S system is a method of organizing your workplace materials for quicker access and better maintenance. This system is essential for eliminating waste that is produced by poor workstations and tools in poor condition.

The 5 S’s are:

  1. Seiri (Sort) – Remove all unnecessary items for your current production, leaving only what is necessary.
  2. Seiton (Set In Order) – Organize remaining items and label them accordingly.
  3. Seiso (Shine) – Clean and inspect your work area and everything in it every day.
  4. Seiketsu (Standardize) – Write out your standards for the Sort, Set In Order, and Shine steps above.
  5. Shitsuke (Sustain) – Apply the standards you’ve set for your company and make them habits for everyone in your organization.

Plan, Do, Check, Act (PDCA)

PDCA is a 4-step method of continual improvement in your process and products. It applies the scientific method to manufacturing so that you can iterate the best results over the life of your business.

Here is each step:

  1. Plan – Determine the goals for a process and needed changes to achieve them.
  2. Do – Implement the changes.
  3. Check – Evaluate the results in terms of performance.
  4. Act – Standardize and stabilize the change or begin the cycle again, depending on the results.

Heijunka (Production and Demand Leveling)

Heijunka (production and demand leveling) is a technique specifically designed to reduce Mura (unevenness) by producing goods in smaller batches at a constant rate.

This helps reduce lead times and reduce inventory since each product or its variant is manufactured more frequently at a predictable rate.

Kaizen (Continuous Improvement)

Kaizen is the practice of continually observing, identifying, and implementing incremental improvements in the manufacturing process.

It encourages all managers and employees to be involved in the process of manufacturing improvements.

Kaizen ensures that waste will be gradually reduced through the collective talents and knowledge of everyone in the company working together to change the smallest inefficiencies daily.

Kanban (Pull System)

The Kanban (pull system) allows employees to “pull” work into their work station when they’re ready. This prevents Muri (overburdening employees) and allows managers and employees to focus on the right tasks at the right times without wasted effort or time.

How Do You Track Inventory in a Lean Manufacturing System?

Holding inventory is typically seen as a problem in Lean manufacturing. The closer you can get your inventory to zero, the better.

But you still need a way to manage the inventory coming into your warehouse, along with your purchase orders, customer orders, etc.

Since Lean manufacturing requires you to be flexible and fast when orders come through, it’s necessary to have an inventory management system that can respond quickly and fulfill orders as fast as you need them.

You won’t get that from manual spreadsheet inventory management.

But you can get it from cloud-based inventory management.

Find out how below…

Make Lean Manufacturing Easier with DEAR Inventory

DEAR will automate purchase orders to get goods quickly when you need them, track essential KPIs for continual improvement in your processes and workflow, and give you in-depth insight into your production costs for reduced waste and increased productivity. If you’re serious about going Lean, DEAR will make the process that much smoother.

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How to Optimize the Pick and Pack Process with These 5 Tips

Using the proper pick and pack process methods is crucial to your company’s success.  


Using the proper pick and pack process methods is crucial to your company’s success.

You’re never done learning the basics.

And your pick and pack process is one of the most basic tasks for running a functional business.

Get it wrong, and you’ll lose money and customers.

Get it right, and you’ll streamline your order fulfillment and increase your profits.

We’ll show you the different ways you can design your pick and pack process and how to optimize it for long-term effectiveness.

But first, let’s define pick and pack.

What is a Pick and Pack Process?

Picking is the process of pulling inventory from the warehouse to be included in the customer order.

Packing is the process of gathering and packaging these items to prepare them for shipment to the customer.

The pick and pack process is a set of procedures and tools that your employees use to fulfill customer orders quickly and efficiently.

What are the Types of Pick and Pack Processes?

There are a few distinct types of pick and pack processes.

Here are 4 of them.

Discrete Order Picking

Discrete order picking is the process preferred most by small businesses.

Here’s an example of how it works:

  • You receive 2 orders
  • You pick and pack all the items for the first order
  • Then you proceed to pick and pack all the items for the second order
  • Rinse and repeat

You only ever complete the pick and pack process for one order at a time.

It’s used by small businesses very often because they usually have smaller product catalogs and order volumes and want to reduce mistakes as much as possible.

Batch Picking

Instead of fulfilling one order at a time, batch picking is a process of gathering one batch of SKUs at a time.

For example:

If you have 5 orders, and 3 of them require Widget A, while 2 of them require Widget B, you would pick all the Widget As first, then pick the Widget Bs.

This helps save time and fulfill more orders quickly – making it ideal for SMB’s with larger product and order volumes.

Wave Picking

Wave picking is a process that blends discrete and batch picking together.

Groups of similar orders are fulfilled during scheduled time frames, or waves.

The orders may have similar SKUs, similar shipping deadlines, or could simply be in close proximity to one another.

Zone Picking

Zone picking consists of different employees assigned to different zones within your warehouse and only picking items located in their specific zone.

For example:

If an order comes through that requires items from Zone A and Zone B, the picker in Zone A will gather his items and pass on the order to the picker in zone B to complete the order.

This is ideal for large businesses with a high rate of inventory turnover.

5 Tips to Optimize Your Pick and Pack Process

Regardless of the type of pick and pack process you use, there are a few fundamental basics you should follow to optimize your system.

Here are 5 of them.

Design Your Warehouse for Efficiency

Designing your warehouse for efficient picking will dramatically cut down on the time it takes to gather items for orders.

Here are some design principles to keep in mind:

  • Place top-selling items nearest the packing stations (since they’re going to be picked more often)
  • Store items that are often packed together right next to each other
  • Arrange the rest of your inventory from top-selling to least-selling

Keep Your Warehouse Well-Organized

Neatly organize every area in your warehouse to make the pick and pack process easy and fast.

Keep the floors clean and clear away any clutter to avoid accidents.

Make sure the supplies that your packers need are correctly organized around the workstation.

And ensure that when receiving inventory you put items in the same place every time for easy picking.

Program Your WMS for Easy Picking

Implement and program a warehouse management system (WMS) so that the items being picked are listed in the order the picker will find them. This is often used for discrete or wave picking processes.

Without this type of organization, pickers are forced to calculate the picking order in their heads, resulting in a lot of time wasted – a common occurrence if they’re stuck using an Excel inventory management system.

Double Check Each Order

Even with accurate software, you should have a real human double check your goods before they’re shipped.

The cost of return shipping, re-shipping the correct item, and potentially losing a customer will cost far more than spending a little extra time ensuring every item is correctly packed for every order.

Keep an Accurate Inventory Count

An optimized pick and pack process begins and ends with an accurate inventory system.

It’s hard to get an accurate inventory count using simple spreadsheets.

Instead, you should use barcodes or RFIDs on every piece of inventory and a perpetual inventory system instead of a periodic one for easy tracking and streamlined stocktaking.

Improving Your System Beyond the Pick and Pack Process

Your pick and pack process is only one essential part of running a productive warehouse.

There are many moving parts working together to keep your business operating efficiently.

The glue that holds it together is an inventory management system that tracks every item from the moment it arrives at your warehouse to the moment it’s shipped to your customer.

A powerful inventory management system will automate your ordering, integrate with your other business apps, and optimize your pick, pack, and ship process.

If that’s what you want in your business, we can help.

Optimize the Rest of Your Business Processes

With our cloud-based inventory management system, you’ll be able to track your inventory in real-time, streamline your supply chain, batch your products, and generate reports for accurate forecasting. Everything from your pick and process to your accounting systems will run smoother and more efficiently.

Start your free 14-day trial of DEAR Inventory today!

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10 Inventory Management Best Practices for Improving Your Business

Are you managing your inventory as effectively as possible?

It’s OK if you’re not.

Most businesses have plenty of areas to improve, especially in their warehouses.

But if you don’t begin the process of upgrading and streamlining your business operations now, you’ll easily slip into bad habits, inefficient practices, and a high cost of inventory.

By following inventory management best practices, you’ll run and manage an efficient and effective business and warehouse year after year.

 

Inventory Management Best Practices

There are many industry-specific inventory management best practices you can follow, but there are also a few general practices that every business can benefit from.

Here are 10 inventory methods and practices that will help you optimize your warehouse processes.

 

1. Categorize Your Inventory Using ABC Analysis

ABC analysis is a technique for arranging your inventory into a hierarchy of most important to least important items.

Here’s what an ABC analysis would look like in practice:

– A-items are the best-selling, highest priority stock and require regular reordering and constant quality review

– B-items are valuable, medium-priority stock and usually require monthly reordering

– C-items are low-priority stock and are typically carried in high volumes with minimal reordering

Organizing your stock within your warehouse according to how they sell and how much value they bring your business will help you optimize storage space and streamline order fulfillment.

 

2. Optimize Your Pick and Pack Process

The pick and pack process is a set of procedures and tools that your employees use to fulfill customer orders quickly and efficiently.

Types of pick and pack processes:

– Discrete order picking

– Batch picking

– Wave picking

– Zone picking

Here are 5 ways to optimize the pick and pack process for effective inventory management:

1. Design your warehouse for efficiency by placing your top-selling items nearest the packing station

2. Keep your warehouse well-organized by cleaning every area and removing clutter

3. Implement and program a warehouse management system (WMS) so that the items picked are listed in the order the picker will find them.

4. Double check each order for accurate counting

5. Use barcodes or RFIDs on every piece of inventory for easy counting

 

3. Establish Your Inventory KPIs

Inventory KPIs measure your performance in a particular area over a specific amount of time toward a certain goal.

They help to eliminate guesswork by giving you clear milestones to hit every week, quarter, or year.

With them, you’ll have the data you need to make smart, strategic decisions for your business.

Here are 6 inventory KPIs you should focus on:

1. Inventory carrying costs

2. Inventory write-off  and  inventory write-down

3. Rate of inventory turnover

4. Cycle Time

5. Order Status and Tracking

6. Fill Rate

 

4. Use Batch Tracking

Batch tracking is sometimes referred to as lot tracking, and it’s a process for efficiently tracing goods along the distribution chain using batch numbers.

A “batch” refers to a particular set of goods that were produced together and which used the same materials.

Use an automatic batch tracking system in order to enter information about all the products within your batch – keeping that information at your fingertips if you need to access it quickly, as in the case of a product recall.

 

5. Use an Accurate Reorder Point Formula

A reorder point formula tells you approximately when you should order more stock – when you’ve reached the lowest amount of inventory you can sustain before you need more.

You can stop being a victim to market spikes and slumps by using a proven, mathematical equation to help you consistently order the right amount of stock each month.

This equation is called a reorder point formula.

Here’s a reorder point formula you can use today:

(Average Daily Unit Sales x Average Lead Time in Days) + Safety Stock = Reorder Point.

 

6. Carry Safety Stock Inventory

Safety stock inventory is a small, surplus amount of inventory you keep on hand to guard against variability in market demand and lead times.

Without safety stock inventory you could experience:

– Loss of revenue

– Lost customers

– And a loss in market share

What makes safety stock a critical inventory management best practice is that you’ll reap all these benefits by using it:

– Protection against unexpected spikes in demand

– Prevention of stockouts

– Compensation for inaccurate market forecasts

– A buffer for longer-than-expected lead times

 

7. Optimize Your Inventory Turnover Rates

The rate of inventory turnover is a measurement of the number of times your inventory is sold or used in a given time period, usually per year.

By calculating your rate of inventory turnover, you’ll have a better grasp on the market demand for your products, on the amount of obsolete stock you may be carrying, and what steps you need to take to sell or stock more inventory – depending on your turnover rate.

Here’s a simple formula for calculating your inventory turnover rate:

Cost of Goods Sold (COGS) divided by Average Inventory.

Here are 4 ways to increase your rate of inventory turnover:

1. Experiment with pricing

2. Liquidate obsolete stock

3. Forecast Customer Demand

4. Redistribute your inventory to other warehouses

 

8. Streamline Your Stocktake

Streamlining your stocktaking process – the steps you take to count inventory – will help you mitigate the possibility of your staff making costly mistakes.

A well-structured stocktaking process will include all the steps required to keep your staff working efficiently to uncover discrepancies and inaccuracies while keeping them engaged and focused.

Here are a couple of ways to streamline your stocktake:

– Schedule your stocktakes to reduce impact on business operations

– Clean and organize your stockroom before performing your stocktake

– Know what stock you’re counting and how you’re counting it

– Open and count absolutely everything – no guesswork allowed

 

9. Reduce Your Inventory

Most businesses have 20-40{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3} of their working capital tied up in inventory – so if you’re closer to the 40{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3} end, it’s probably time to create an inventory reduction strategy.

The goal is to find your inventory sweet spot  – where you have the lowest possible inventory levels without being understocked – in order to maximize growth and profitability for your business.

Here are 3 inventory reduction methods you can follow:

1. Lower lead times by tracking your existing lead times, sharing sales data with your suppliers, and reducing minimum order quantities (MOQs)

2. Eliminate obsolete inventory by reworking or modifying your stock, offering a discount, or dating it for a tax write-off

3. Improve inventory forecasting through real-time tracking and reporting, integrated communication, and large volume inventory management tools

 

10. Use a Cloud-Based Inventory Management System

One of the best business-changing decisions you can make is to stop using Excel inventory management and start using cloud-based inventory management.

Unlike locally-installed applications, Cloud-based inventory management software allows you to pay for the features you need now and seamlessly upgrade when you need to in the future.

You’ll pay a single, predictable subscription fee for a “package” that best suits your particular feature needs and team size; then, upgrading is just a few clicks away when your business growth justifies a more powerful platform.

On top of stress-free upgrades, cloud software companies work in the background to make sure things continue to run smoothly, and should you need any questions answered or breaks fixed, they’ll have a support team standing by to assist you.

 

A Bonus Inventory Management Best Practice

Point #10 above is not just a best practice…

It’s the one tool that brings all the other best practices together.

From streamlining your stocktake to optimizing your inventory turnover rates to batch tracking – a cloud-based inventory management software will help you improve every area of your business operations.

At least, that’s what our software will do for your business.

If you’re looking for a robust inventory management solution to upgrade and optimize your inventory processes, you just found it.

 

Start your free 14-day trial today

6 Ecommerce KPIs You Need to Start Measuring Today

These Ecommerce KPIs are crucial to understanding and managing your business.

These Ecommerce KPIs are crucial to understanding and managing your business.

“If you can’t measure it, you can’t manage it.”

We don’t know who said it first, but we do know this quote rings true in the world of ecommerce.

If you don’t have specific objectives or clear goals, how do you know if you’ve reached a desirable outcome or milestone?

You don’t.

A lack of clear targets is especially harmful in your ecommerce business where tactics and strategies change fast, and if you’re not keeping up with trends or data, you’ll quickly lose to your competition.

That’s where ecommerce KPIs come in.

They help you make sense of the data you’re (hopefully) collecting, and give you insights into changes you need to make, strategies you need to implement, or tools you need to use.

But ecommerce KPIs are not created equally.

There are a few essential KPIs you absolutely should measure, and there’s a whole lot of KPIs that would be a waste of your time to measure.

We’ll give you a thorough list of the ecommerce KPIs every business should consider measuring, what to do before you start measuring KPIs, and how to make the most out of the data.

But first, let’s define ecommerce KPIs and metrics.

What are Ecommerce KPIs and Metrics?

A metric is any data you want to measure.

A key performance indicator (KPI) is a metric that measures data relative to a goal.

You can measure whatever you want, but if it isn’t tied to a goal, and if it doesn’t move you closer to that goal, it’s not a KPI.

Which means ecommerce KPIs are metrics that visibly influence your conversions, sales, and growth online.

With that in mind, there’s one question you’re probably asking yourself:

How Should You Construct and Measure Your Ecommerce KPIs?

You create ecommerce KPIs by first creating ecommerce business goals.

Here’s an example of clear ecommerce goals paired with specific KPIs from Shopify:

  • GOAL 1 — Boost sales 10{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3} in the next quarter. KPIs include daily sales, conversion rate, and site traffic.
  • GOAL 2 — Increase conversion rate 2{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3} in the next year. KPIs include conversion rate, shopping cart abandonment rate, associated shipping rate trends, and competitive price trends.
  • GOAL 3 — Grow site traffic 20 percent in the next year. KPIs include site traffic, traffic sources, promotional click-through rates, social shares, and bounce rates.
  • GOAL 4 — Reduce customer service calls by half in the next 6 months. KPIs include service call classification, identify which pages were visited immediately before the call, and identify what event lead to the call.

Once you have clear goals in mind, you can begin measuring the appropriate KPIs.

Since the KPIs you’ll measure will be specific to your business goals, we’ll give you a few ecommerce KPIs that every business should measure to get you started on the right foot.

Essential Ecommerce KPIs to Measure

If you’re just starting out, consider measuring only 4-10 KPIs to avoid overwhelm and to be as efficient as possible.

Here’s a list of 7 high-value ecommerce KPIs that will give you plenty of meaningful data you can use to reach your desired outcomes.

Brand Name Search

If your goal is to increase your brand awareness, your audience engagement, or your site traffic, then tracking how often people search for your brand name is essential.

If people are increasingly aware of your brand name, they’re more likely to seek out and discover the products and services you offer and are more likely to buy from you.

When your prospect considers buying a solution to their problem, they’ll immediately search their own minds in an attempt to recall a seller that they know of who can provide the solution they’re looking for.

If you’ve successfully implanted your brand name into their mind, they’re likely to go to your website and revisit your offer before looking at your competition.

Here are a few tools for monitoring your brand online.

Bounce Rate

If you want to increase your conversion rate, then you should focus on decreasing your bounce rate – the percentage of people who visit and immediately leave your site.

According to the Wolfgang 2017 E-commerce KPI Benchmarks Study, by increasing time spent on a site by 16{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3}, conversion rates went up by a full 10{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3}.

In the world of online conversions, 10{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3} is a huge increase.

So, how do you decrease bounce rate and keep people on your website?

Here are a few suggestions:

Applying these tips will help you quickly achieve your ecommerce KPI of a low bounce rate.

Conversion Rate

Conversion rate is one of the most important ecommerce KPIs to measure across every part of your site.

A conversion rate is simply the rate at which visitors to your site perform the action you want them to (opt-in to your email list, share your post, buy your product, etc.).

Here’s the basic calculation:

(Number of conversions) / (number of site visitors) = conversion rate

If 1,000 people visit your ecommerce store, but only 50 people buy, your conversion rate is 50 divided by 1,000 which equals a 5{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3} conversion rate.

You can increase your conversion rate by:

By testing the methods above, you’ll be able to measure incremental improvements in this particular ecommerce KPI, and over time, you’ll reach a higher and higher conversion rate.

Cart Abandonment

Shopping cart abandonment is unfortunately widespread.

Baymard Institute studied buyer behavior on ecommerce sites and found that 69{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3} of all ecommerce visitors abandon their carts.

There could be several reasons why online shoppers abandon their carts:

  • Shipping fees were too high
  • The site asked them to create an account in order to checkout
  • Too many form fields to fill out to complete the checkout process
  • Website errors
  • Not enough payment methods
  • Etc.

It’s frustrating knowing there are so many factors that contribute to such a high rate of shopping cart abandonment.

Where should you begin if you want to influence your customers to complete their checkout?

You can start with these 5 proven tips to stop shopping cart abandonment:

  1. Include images of the shopping cart items throughout the checkout process
  2. Use trust badges on your checkout page
  3. Reduce checkout form elements
  4. Ask users to register for an account AFTER the sale, not before
  5. Reduce or eliminate shipping costs

If you implement these 5 tips, you’ll see a measurable reduction in your shopping cart abandonment KPI.

Average Order Value

Your average order value (AOV) is a fundamental ecommerce KPI metric to track if you’re struggling to make a profit.

AOV is simply the average amount that people buy in your store.

The higher, the better.

To increase your AOV, try these tactics:

  • Product bundling
  • Free shipping for customers who spend a lot of money (over $100, for example)
  • Limited time offers and coupons
  • Upsells to higher-priced items than the ones in their cart
  • Cross-sells to items related to the ones they already have in their cart (like a laptop bag to accompany their new laptop)
  • Points for purchases that customers can use to buy other items from you in the future

Customer Retention

Repeat customers are the holy grail of good business, online or offline.

It’s also an essential ecommerce KPI if you value long-term business growth.

A 5{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3} increase in customer retention rate will result in a 25{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3} to 95{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3} increase in profits according to Bain & Company.

Here are 3 metrics you should focus on:

  1. Rate of repeat purchases
  2. Frequency of purchases
  3. Order gap analysis

So, how can you increase customer retention? By following these tips:

  • Deliver products in customer packages that make your customers say “wow”
  • Offer fast delivery options
  • Under-promise and over-deliver (e.g., your policy says you ship within 5 business days, but you usually ship overnight)
  • Make it easy to repeat purchases
  • Make it fast and easy to create an account
  • Offer free and easy returns

How to Make the Most out of Ecommerce KPIs

We have to stress the importance of the old idiom “less is more.”

The first thing you’ll be doing when first measuring ecommerce KPIs is establishing a baseline for all of your KPIs and then testing strategies to improve those KPIs.

This is a long process, so be patient and never stop testing new strategies and tactics.

In that same vein, you should always be testing new technologies that make it easier for you to track, measure, and understand specific ecommerce KPIs.

One such technology is a cloud-based inventory management system that allows you to track all of your sales, offline and online, in one central hub.

This system would give you the advantage of knowing exactly how much inventory you have in stock in real-time, without needing to take a physical inventory.

You can also update all of your ecommerce stores when you start carrying new seasonal items or when you stop selling unprofitable items.

You’ll even be able to automate reorders and backorders so you’ll never have to run out of stock.

This system will help you reach many of your ecommerce KPIs such as your average order rate, shopping cart abandonment rate, and customer retention rate, among many others.

Where can you get this system?

Right here.

Achieve Your Ecommerce KPIs With A Cloud-Based Inventory Management System

From integration with your ecommerce stores and apps to seamless inventory tracking through your POS, DEAR Inventory will track, measure, and generate reports that make it possible for you to grow your business using sound, accurate data.

Start your free 14-day trial of DEAR Inventory today!

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Inventory Reduction: Grow Your Bottom Line Through Better Operations

Overstocked Warehouse in Need of Inventory Reduction

Overstocked Warehouse in Need of Inventory Reduction

Large volumes of inventory don’t just lead to more management headaches – they can cut into your profits as well.

Of course, you don’t want to have too little inventory and risk losing sales through stock shortages.

So, in starting your company, you’ve erred on the side of caution and just order more than enough to meet your needs.

But storage space, shifts in demand, and lost/damaged goods are all contributing to the costs that eat into your bottom line.

Most businesses have 20-40{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3} of their working capital tied up in inventory – so if you’re closer to the 40{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3} end, it’s probably time to create an inventory reduction strategy.

The goal is to find your inventory sweet spot  – where you have the lowest possible inventory levels without being understocked – in order to maximize growth and profitability for your business.

By following the 3 methods we’ve outlined below, you’ll be able to reduce your inventory while retaining just enough to meet fluctuating customer demands and supply chain availabilities.

Lower Lead Times

Lead time is the amount of time it takes for raw materials to reach you after placing a purchase order. They vary widely depending on your supplier’s location relative to yours, their means of shipping, and the types of products you’re buying.

Lead times from local suppliers might be less than a week, while international purchases can take up to a month or more to reach you.

Keeping inventory on hand is the natural method to gracefully handle these fluctuations, but it’s not the only way.

Here are a few ways you can work with your suppliers to lower lead times and reduce your need to keep inventory:

Track Your Existing Lead Times

Track how long it takes for key raw materials to reach your business after placing your orders. Through this, you’ll be able to identify suppliers with the highest lead times and either ask how you can work together to lower them or begin searching for a replacement vendor.

Share Sales Data With Your Suppliers

Sharing sales data allows your suppliers to understand your average order size and frequency, so they’ll be able to anticipate your regular orders and plan ahead to expedite your shipments.

Reduce Minimum Order Quantities (MOQs)

Reducing MOQs allows you to order more frequently so your inventory levels can more closely match the demands of your business, which get’s you one step closer to the whole grail of modern supply chain management – just-in-time manufacturing.

In addition to tracking and working to lower lead times for your raw materials, eliminating obsolete inventory is another great way to reduce your goods on hand.

Eliminate Obsolete Inventory

Inventory carrying costs are generally between 20-30{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3} of the cost to purchase inventory, and for most businesses – especially resellers and wholesalers – roughly 20-30{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3} of inventory is obsolete.

If your company has a carrying cost of 20{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3}, and your total inventory value is $500,000, then your spending around $100,000 a year holding that inventory.

And if you can reduce 10{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3} of that inventory by getting rid of obsolete goods, your business could save $10,000 a year.

How do you eliminate your obsolete inventory?

Rework or Modify

If you’re carrying a set of older models of some of your products, can you have them reworked into the updated model?

Or, can you have inventory that’s been worn from sitting too long refurbished to look and function like new?

While this strategy won’t work for many products, if the cost to modify your stock is less than 25{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3}, and you’re fairly certain it will sell after it’s modified, then reworking it could save you a lot of money.

Offer a Discount

If you can’t rework your stock into an updated model, then your best bet is to slash the price by at least 25{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3}. If you’re still not selling as much as you need to, then keep increasing your discount until you hit the market clearing price or the lowest possible price you can afford to sell at.

While selling at a high discount will negatively impact your revenue in the short-term, over time you’ll lose less money in wasted inventory while clearing more space for higher value inventory that can be sold more quickly at a higher price.

Donate For a Tax Credit

If you can’t modify your products and they’re not selling at discounts you can afford, you might still be able to reduce your losses by donating your excess inventory for a tax credit while saving the cost of waste disposal.

For example, EALgreen is a 501(c)(3) nonpartisan nonprofit that connects companies who have obsolete, outdated, or overstocked goods with Colleges and Universities in need of those goods.

By working with a service like theirs, you’ll get the maximum possible tax write-off and they’ll handle the logistics of delivering your dated goods where they can be put to good use. Win-win!

Improve Inventory Forecasting

By effectively tracking and monitoring your purchasing habits, inventory levels, and sales figures, you’ll be able to more accurately predict the ebb and flow of market demands.

To do this, invest in reliable inventory management software.

This will help you gauge your best-performing products, figure out which times of year you sell the most of your products, and decide where and when you can safely reduce your inventory without risking stock outages.

But what features should you look for in an inventory management software?

Real-Time Tracking and Reporting

Your software should be tracking all purchases, sales, and inventory flows to generate up-to-date reports on all stock sold while automatically updating your inventory levels as raw materials move through your process to the sale.

Integrated Communication

Real-time inventory data is best used by keeping everyone throughout your supply chain is up to date. This helps ensure all your key team members and suppliers are on the same page, your goods will be consistently delivered to your customers, and you can avoid costly stock issues and distribution delays.

Large Volume Inventory Management

Inventory reduction relies on an inventory management system that can effectively track each and every piece of your inventory – especially if the demands of your growing company include ever increasing volumes of raw goods and stock. Your software should help you organize and monitor your entire operation by allowing you to create product families, track thousands of unique SKU’s, and manage multiple warehouses to get a complete picture of all your inventory.

Inventory Reduction FTW

Inventory reduction is absolutely necessary to run a successful wholesale or retail business.

Focusing on reducing lead times from your suppliers, carrying less obsolete stock, and better predicting your future requirements will help you maximize your profits and minimize your losses when it comes to inventory management.

If you want to do all 3 of those steps more effectively…

 

Reduce Your Inventory with Cloud-Based Management Software

The right inventory software will integrate all your purchasing, inventory, and sales data into easy to use, actionable reports that help you better manage your business by enabling you to make smart decisions – like increasing working capital through inventory reduction.

Start your free 14-day trial of DEAR Inventory today!

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3PL Providers Can Make Your Business More Profitable

3PL Providers Increase Profits by Making Logistics Easy

3PL Providers Increase Profits by Making Logistics Easy

3rd party logistics or 3PL services are rapidly becoming a crucial asset to businesses who want to be more efficient and productive by focusing on their core competencies.

A 2016 study revealed that 70{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3} of businesses who use 3rd party logistics say that it has contributed to improved customer service, and 75{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3} of all businesses polled say that 3PL providers offered new and innovative ways to improve logistics effectiveness.

And according to consulting firm Armstrong & Associates, 86 percent of domestic Fortune 500 companies use a 3PL provider.

Despite the growth the 3PL industry has seen over the last few years, many companies – perhaps yours included – are still confused about what exactly 3rd party logistics has to offer and are concerned it may not be the best fit for their business.

So we’ll give you a brief overview of the benefits of outsourcing your logistics to a third party and a few steps for finding and hiring the 3PL that’s right for your business.

But first, let’s make sure we’re on the same page about what exactly a 3rd party logistics provider is.

What Is a 3rd Party Logistics Provider?

A 3rd party logistics provider can handle anything related to logistics in your supply chain, such as:

  • Warehousing
  • Picking and Packing
  • Packaging
  • Transportation
  • Freight Forwarding
  • Inventory Management

3PL services can specialize in one of these in particular, or they can offer a bundle of them.

But is hiring a 3PL firm right for you?

Like so many things in business, it depends.

Most major companies do outsource at least some of their supply chain management. If you have a large stock, or you’re a retailer with a quickly growing business, then handling tasks like warehousing, packing, shipping, etc. can become way too much to handle internally.

If you’re a smaller company or lean startup, then a 3PL may not make sense financially, yet. Spreadsheets are cheap and may get you by for now, but as your business grows in size and complexity, you may want to take a second look at outsourcing to a 3rd party logistics service.

But, if you think a 3PL might be the right solution for your business, let’s look at some of the benefits they have to offer.

Benefits of 3PL Providers

The 3rd party logistics is growing so quickly because large and small companies alike recognize the need to reduce non-essential and inefficient in-house operations and processes. And 3PLs can help you do just that!

Let’s check out a few benefits of using a 3PL provider.

They Reduce Overhead and Labor Costs

This is the big one for many companies.

If you handle all your logistics in-house, you’ll have to pay for:

  • Employee hiring and training
  • Worker’s compensation and liability costs
  • Warehouse space
  • Transportation vehicles and fleet maintenance

But with 3rd party logistics, you pay the provider a single agreed upon rate to handle any and all of those details.

And since 3PL providers are experts at what they do, you won’t be spending money on costly mistakes made by inexperienced employees or operational failures caused by wear and tear on your equipment and facilities.

They Offer Lower Rates for Shipping

3PLs also have access to a large network of distribution resources. Since they ship thousands of packages each year, it’s essential for them to develop close relationships with other service providers to operate their business as efficiently as possible.

And a huge part of this is negotiating lower freight rates, lower shipping costs, and better discounts on the services they use.

It can take you years to build up the same network that an established 3PL provider already has by yourself, not to mention the opportunity cost of dedicating your time and attention to more important activities – which means outsourcing your logistics is a sure way to save on shipping costs.

They Have a Distributed Network of Warehouses

Even a relatively small 3rd party logistics service could likely have warehouses in California, Illinois, and Florida.

This puts them in a position to more efficiently distribute your stock for faster shipping throughout the states.

And if you find a 3PL that has warehouses in other countries, they could help you break into new markets through lower overseas shipping rates and more effective expediting of packages when needed.

They Allow You To Focus on Your Core Competencies

The rise in 3rd party logistics is being driven by the need for newly launched and established businesses alike to become leaner by focusing most of their efforts on core competencies.

Hiring a 3PL allows your team to focus on what you’re best at whether that’s manufacturing, marketing, selling, or all of the above, that doesn’t likely include logistics.

And by narrowing your focus, you’ll be able to provide better products and services through more efficient operations.

3 Steps for Hiring a 3PL Provider

3rd party logistics companies can differ dramatically from one another; this isn’t the case where you can take a relative shot in the dark and expect the majority of the benefits 3PLs can provide.

To find a 3rd party logistics service that truly maximizes your ROI by catering to your unique business needs while also adhering to industry standards, follow the steps below!

1. Choose the Right Kind of 3PL Service

Your business’ particular needs – the products you sell, where you sell them, and how fast you need your products shipped – will all determine which type of 3rd party logistics company you should choose.

  • Some are warehouse specific companies that also provide trucking services
  • Some are strictly freight shippers who also offer warehouses.
  • And others handle the managerial and technological aspects of your logistics while outsourcing shipping to a different 3PL

To help you find a logistics company that will best cater to your needs, check out this helpful list of 3PL providers in your area.

2. Request a Quote on All Services Provided

Once you have a list of 3PL providers you’re interested in, you’ll need to send a request for a quote.

The company you hire should be able to handle every requirement you have at a price you can afford, which means you’ll need to gather a list of requirements from your team to send to your potential 3rd party logistics providers.

Make a list of everything you think (or better yet, know!) makes sense to outsource and the details related to these, which might include:

  • All of the facilities that you’ll need to ship to and from.
  • Your average number of shipments per month.
  • Your current warehousing capacity.
  • Any special transportation requirements.

This list should be as detailed as possible. By giving a potential 3PL provider as many details as you can, you’ll be able to get a more accurate estimate and begin to build a strong working relationship.

3. Integrate Their Services with Your Systems

All 3PL providers have particular operational processes to maximize their efficiency, but you’ll also likely want them to adopt some of your systems in order to satisfy your unique requirements.

The best 3PL providers will use a “mix and match” strategy that identifies your current issues and works with your existing procedures while blending in their own strategies for success.

Perhaps most importantly, they should fully integrate with your inventory management systems so both of you know how much has been shipped, how much needs to be shipped, and how much you have in stock to ship.

To streamline this integration as much as possible, you should invest in a cloud-based inventory management system that makes it easy for both of you to automatically track orders and integrate your sales processes with their distribution systems.

With the right software, you’ll be able to easily send any orders you receive directly to your 3PL when they come through and they’ll be able to begin the fulfillment process in the shortest possible time.

Finding and integrating with a 3rd party logistics provider won’t be without its headaches, but for many businesses, the benefits far outweigh the costs.

And by following the steps we’ve listed here, you’ll be able to find a 3PL provider that helps you save money, improve efficiency, and expand your business.

 

Get Your Business Integration Ready

With a cloud-based inventory management system that automatically tracks all your sales, purchases, and stock levels, provides you real-time reports, and easily integrates with top business services, you’ll see time and cost savings both now and when you’re ready to bring on your new 3PL provider.

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Use Product Bundling to Grow Your Profits

Grow your customer base and increase average order size with product bundling!

Grow your customer base and increase average order size with product bundling!

Growing a business means growing sales, which can be done a few ways.  A couple of go-to strategies include finding more customers and increasing your average order size.

Wouldn’t it be nice if you could do both at the same time, all while making your offerings more attractive than the competition’s?

Luckily, there’s 1 simple strategy that does exactly this:

It’s called product bundling.

Product bundling is the process of offering several products for sale as one combined product.

But is it actually an effective way to grow a business?

To test this, researchers in the Netherlands conducted a study to understand the effects of bundles on purchasing decisions.

Their study revealed that product bundling does, in fact, create an incentive for consumers to not only choose to buy from a particular brand (hard enough in and of itself), but even go so far as to switch from one brand to another (even harder).

So if the shop across the street offers a single slice of pizza, but you offer a slice paired with chips and a soda, customers are more likely to choose you over them.

But it’s not as easy as just throwing 2 or 3 products together and putting them on your digital or physical shelves… there a few things you need to know to make product bundling successful.

Read on to check out our 5 tips to start profiting from the power of product bundling quickly and easily.

1. Offer “Mixed Bundling” not “Pure Bundling”

When it comes to marketing, there are two types of bundles:

  • “Pure bundling” is when you ONLY offer a bundle, without offering those same products as standalone items.
  • “Mixed bundling” is when you offer standalone products AND a bundle of those products. It’s also the best type of bundle if you want more cash and customers.

2 researchers, Vineet Kumar and Timothy Derdenger, studied the sales of Nintendo’s Game Boy Advance and Game Boy Advance SP consoles, along with the games for both devices, between 2001 and 2005.

Essentially, they found that even though consumers may perceive the value a bundle (the Game Boy + a game) less than the individual components, they still bought MORE units of the bundle than of the individual products.

A driving factor behind this, though, was that consumers had a choice – they could either buy the bundle or buy the game and system separately; a “mixed bundle.”

When Nintendo offered a “pure bundle,” revenues decreased by 20{cb377218d5687e54e8ee9149518f87201a393a7c1db5e8076e9d750029ec0dc3}, meaning hardware sales fell by millions, and software sales fell by over 10. Ouch!

If you want to maximize your ROI from product bundling, make sure you clearly present both standalone and bundle options to your customers.

2. Offer Bundles That Make Sense

The key to great bundles is pairing related items together.

For example, a Christmas tree cookie cutter + box of cookie mix + frosting is a festive baking bundle. These products logically belong together and complement each other.

Some producers accidentally find themselves offering a “multi-pack” instead of a bundle.

In this example, a multi-pack would be a star cookie cutter + a tree cookie cutter + an ornament cookie cutter sold together. Since they’re variations on the same product, this isn’t the kind of “bundle” we’re talking about.

You also want to be careful not to offer totally unrelated items, like a 6-plate set + a mop.

Sure, they’re both “household items,” and you might use both in the kitchen, but they don’t match the “buyer’s intent.” When someone is thinking of buying plates, they’re thinking about how they’ll look when they serve dinner guests and if they’ll match their silverware, not how they’re going to clean their floors after everyone’s left.

If you want a quick way to find bundle ideas, search for products related to yours on Amazon, then look at the “frequently purchased together” section under a particular product’s listing.

With all the data Amazon has at its disposal, it’s a safe bet that they’re offering the items that are most likely to sell together, signaling to you which products you’ll be able to successfully sell in a bundle.

Learn more about crafting unique bundles to sell on Amazon here.

3. Create a “Bundle Brand”

An often overlooked value of product bundling is that it allows you to create a totally unique product, with a unique SKU, that your competition will find much harder to replicate.

Think about it this way:

There could be 20 sellers of selling plates that look like some you’re offering.

But fewer sellers could offer a bundle pack of plates and silverware that both look similar to those you could offer.

And if you create a special brand, a trademarked “collection” of dinnerware, copying you will be near impossible.

The more products you have in a category, the more possibilities you have to mix and match to create totally unique listings.

And the more likely your bundles will help you stand out from the crowd.

4. Sell on Bundle-Friendly Platforms

Recognizing the value of product bundling, the major internet retailers are very friendly toward product bundling and will gladly help you set up new bundles. But any well-established marketplace is great for testing different bundles to find a winning package.

So if you’re business’s ecommerce site is already generating a good amount of sales, the right plugins will help you test out new ideas quickly.

Here’s a bit more information on bundling using top ecommerce platforms:

Amazon

Amazon has a straightforward list of rules and recommendations for product bundling. Learn more about their policies and recommendations here.

Shopify

The Shopify app store includes an app that makes it easy to offer bundles just like Amazon’s “frequently purchased together” section, as well as discounts when customers buy them. Check out the app here.

Woocommerce

The Woocommerce Extension Store also features product bundling app similar to the one offered for Shopify, check it out here.

5. Track Bundle Sales and Adjust Accordingly

Wouldn’t it be nice to be able to read your customers’ minds and create product bundles you know they’ll buy?

Then be sure to collect data on their buying patterns!

To create effective bundles, you’ll want to collect customer data around:

  • What they buy separately
  • What they buy together
  • How often they’re buying
  • How much they’re willing to spend

Once you know all this, you can create bundles tailored specifically for your existing customers to grow your repeat business, as well as grow your average order size for new and existing business.

And don’t stop collecting that data!

Continue to track the success and failures of your product bundles and adjust them accordingly.

But how do you effectively track your sales and customer data?

With inventory management software that centralizes all your stock management and tracking under one hub, seamlessly integrates with multiple ecommerce platforms (including the ones we listed above), and gives you up-to-the-minute reports about your customers’ buying habits.

 

Ready To Profit from Product Bundling?

Experience the stress-free automation and integration that cloud-based inventory management software can provide your ecommerce business.
Start your free 14-day trial of DEAR Inventory today!!

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